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After Recent Update, Galaxy S10 Users Complain of Lockout Issue

Galaxy S10 Users are reporting an issue with their device after the most recent Security patch software update. Mostly Verizon and AT&T Subscribers Affected. This update causes the users to be locked out of their smartphones and they cannot seem to get past the lock screen to post the update.

Post the update, the Samsung phones restart taking the user to the lock screen that needs them to enter the pin or pattern as face unlock and the in-display fingerprint scanner is disabled after a fresh boot. Because of this bug, users aren’t able to get past the password screen and have reported the problem on Reddit and on Samsung’s community page.

A Galaxy S10 Users on Verizon took a report that their device has locked them out. Currently, the only way of getting past the lock screen is to perform a factory reset.

A Samsung user on the Samsung Community page who claims to be a Verizon representative suggests entering the wrong password multiple times to trigger a factory reset.

A few users on the Samsung community took their S10 device to Verizon to get it to reset while someone managed to reset the device using the suggested method.

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